Lurie Children’s Hospital – Employee Training

Teaching caregivers online

Technotribe (now a part of Exclaim), in partnership with Cedar Interactive, designed, developed and implemented a comprehensive training program for the 5,000 employees, physicians, nurses and volunteers of Children’s Memorial Hospital of Chicago who were transitioning to a new facility. To ensure readiness upon the opening of the new Ann & Robert H. Lurie Children’s Hospital of Chicago, each staff member needed to be fully trained in wayfinding, equipment use, communication systems, safety, customer service and many other topics. We provided the overall project management for this wide-ranging training program Moment One Readiness Orientation (MORO), with Cedar Interactive providing the instructional design.

Through multiple learning methods, including guided building orientations, online learning, equipment learning labs, departmental tours and incident simulations, end users received training tailored by role. Custom learning paths allowed individuals to track their progress through MORO via Lurie Children’s We Learn” online education management system.

At the conclusion of the training, nearly 19,000 individual trips to the new hospital had been completed, meeting the requirements of building and department orientations, on-site equipment labs and simulations, and more than 99% of employees, physicians, nurses and volunteers had completed their full learning paths, including over 20 custom online courses. All of the training design, development and implementation was completed on schedule and nearly $100,000 under budget.